AI and automation for car dealerships and automotive retail
At a dealership, the lead arrives from social or listing portals and the first free salesperson answers it late and without knowing whether the customer can afford the car. We automate the instant reply, qualification by budget and down payment, the estimated payment, the test drive and the maintenance reminders.
Who it is for: New and used car dealerships, motorcycle and machinery distributors, and workshops with parts sales or recurring services.
Where the sale is lost
- Social and portal leads are answered by the first free salesperson, hours late and with no budget filter.
- A large share of sales is financed through banks, and the customer drops out because they do not know what payment they would get or what down payment will be required.
- Test drives that are booked and not held.
- The used car the customer would trade in is not valued in time.
- After sales: maintenance and services nobody reminds.
The flow, step by step
Each step shows what the system does, where a person decides and what gets recorded.
Step 1 of 7
Capture
What the system automates
Unifies Meta, Google, portals, marketplaces and auto shows in one CRM, with the model of origin.
Where a person decides
Defines models, offers and budget.
What gets recorded
Source and model.
What we connect
- CRM and dealer management system (DMS)
- Meta Lead Ads, Google Ads and vehicle listing portals
- WhatsApp Business API
- Test drive calendar
- Simulators and partner banks
- Workshop system
- Sales dashboard
What we measure
- Cost per qualified lead
- Ad spend divided by customers with enough budget and down payment.
- First response time
- From the message to the first useful answer.
- Lead to test drive and test drive to sale
- Where the customer drops out.
- Financing approved
- Approved applications over applications sent to the bank.
- Workshop return
- Customers who come back for maintenance within the expected window.
Human control and compliance
- The payment is an estimate: approval and terms are set by the financial institution.
- The used car valuation is indicative. A person makes the final appraisal.
- Prices, promotions and stock come from the dealership's system, not from the agent's memory.
- Personal data is handled with consent and follow-up messages respect opt-out.
What a conversation sounds like
Illustrative example, not a real client.
Hi, I saw a compact SUV on Instagram. What's the price?
Hi! We have several trims. To recommend the right one: city only or highway too, and what monthly payment works for you?
City. A payment around $450.
Two trims fit that. Do you have a car to trade in?
Yes, a 2016 sedan.
Great. I can book a test drive Saturday at 10:00 or 11:30. The payment is an estimate; the bank confirms the terms. Which time do you prefer?
In your systemQualified lead: compact SUV, $450 payment, trade-in yes, test drive Saturday 10:00. Salesperson notified on WhatsApp with the summary.
Where to start
Instant reply with a budget filter
The salesperson receives only leads with reasonable budget and down payment.
First step: Define the qualification criteria with the sales team.
Estimated payment in the conversation
An indicative figure that prevents drop-offs from uncertainty.
First step: Load rates, terms and requirements from partner banks.
Test drives that happen
Real slots with reminders and rescheduling.
First step: Measure the current show rate of booked test drives.
Maintenance that returns
Service reminders by mileage and date.
First step: Segment the customer base by purchase date.
First weeks. The first 4 weeks: unify lead sources, activate the agent with qualification and test drive scheduling, and measure response time and cost per qualified lead.
Frequently asked questions
What can AI automate in automotive?
Capture: Unifies Meta, Google, portals, marketplaces and auto shows in one CRM, with the model of origin. Qualification: Asks usage (city or highway), monthly budget and down payment, approximate income and whether they trade in a car. Assigns a score. Estimated payment: Calculates an indicative payment by term and the rate the institution publishes, and gathers data to refer to the partner bank. Used car: Receives photos, mileage, year and condition, and gives an indicative estimate to move the conversation forward. Test drive: Offers real slots, confirms, reminds and reschedules. Close and delivery: Delivers the document list, coordinates insurance and plates, and schedules delivery. After sales: Reminds maintenance by mileage or date, books the workshop and runs repurchase or trade-in campaigns.
What does a person always decide?
The payment is an estimate: approval and terms are set by the financial institution. The used car valuation is indicative. A person makes the final appraisal. Prices, promotions and stock come from the dealership's system, not from the agent's memory. Personal data is handled with consent and follow-up messages respect opt-out. Capture: Defines models, offers and budget. Qualification: The salesperson receives only ready customers, with a summary. Estimated payment: The bank approves and sets the actual terms.
What is measured to know it works?
Cost per qualified lead: Ad spend divided by customers with enough budget and down payment. First response time: From the message to the first useful answer. Lead to test drive and test drive to sale: Where the customer drops out. Financing approved: Approved applications over applications sent to the bank. Workshop return: Customers who come back for maintenance within the expected window.
How does a project start in this sector?
With a 30 to 45 minute discovery session at no cost, followed by a 1 to 2 week diagnosis. The first 4 weeks: unify lead sources, activate the agent with qualification and test drive scheduling, and measure response time and cost per qualified lead.
Start with a diagnosis.
Tell us what you want to improve. We will message you to set up a 30 to 45 minute discovery session at no cost.