AI and automation for clinics and health centers
A clinic loses revenue when an appointment is missed and when the phone cannot keep up. We automate scheduling, reminders, pre-visit preparation and patient reactivation. AI does not touch anything clinical: it does not diagnose, interpret results, and it refers any emergency to a person.
Who it is for: Clinics, practices, dental centers, laboratories, aesthetic and wellness centers that schedule by phone and WhatsApp.
Where the sale is lost
- Missed appointments and gaps in the schedule nobody fills.
- Phone and WhatsApp overloaded with the same questions: hours, prices, insurance and test preparation.
- Inactive patients who never receive a check-up reminder.
- Authorizations and payments that delay same-day care.
The flow, step by step
Each step shows what the system does, where a person decides and what gets recorded.
Step 1 of 7
Capture
What the system automates
Local Google searches by specialty and area, Meta and referrals, with a landing page that allows booking online or by chat.
Where a person decides
Defines specialties, doctors and locations.
What gets recorded
Source and general reason for the visit.
What we connect
- The clinic's scheduling and records system
- WhatsApp Business API
- Google Business Profile and Google Ads
- CRM
- Payment gateway
- Telemedicine (if applicable)
- Occupancy dashboard
What we measure
- Schedule occupancy
- Appointments attended over available slots.
- No-shows
- Missed appointments over booked appointments.
- Recovered slots
- Appointments filled from the waiting list.
- First response time
- From the message to the first useful answer.
- Reactivated patients
- Patients who return after the check-up reminder.
- Cost per new appointment
- Acquisition spend divided by new patients seen.
Human control and compliance
- The agent does not diagnose, interpret symptoms or results, or recommend treatments.
- If it detects an emergency (for example severe pain, difficulty breathing or bleeding), it tells the person to call the emergency number and alerts a human immediately.
- Health data is sensitive: it is not requested in the chat. The clinical record lives in the clinic's system, with role-based access.
- Consent and purpose are collected according to each country's data protection law, and patients can ask not to be contacted again.
What a conversation sounds like
Illustrative example, not a real client.
I need an appointment this week, preferably in the afternoon.
Happy to help. For which specialty? With that I'll show you the available times.
Dermatology.
I have Thursday at 3:00 p.m. or Friday at 4:30 p.m. Which works? If this is an emergency or you have severe symptoms, call the emergency number.
Thursday.
In your systemAppointment created, reminders at 48 and 24 hours. Pre-visit instructions sent. Any clinical question goes to the medical team.
Where to start
WhatsApp scheduling with real slots
The patient picks a time without calling and receives confirmation.
First step: Connect the schedule for 1 or 2 specialties.
Reminders with rescheduling
Confirmation 48 and 24 hours before and reassignment of freed slots.
First step: Measure current no-shows by specialty.
Automatic pre-visit instructions
Each service sends its preparation and form.
First step: Document the instructions for the 5 most requested services.
Patient reactivation
Check-up reminders for people who stopped coming.
First step: Segment patients by last visit and service.
First weeks. The first 4 weeks: connect the schedule for one or two specialties, activate WhatsApp scheduling and reminders, and measure no-shows and occupancy before and after.
Frequently asked questions
What can AI automate in healthcare and wellness?
Capture: Local Google searches by specialty and area, Meta and referrals, with a landing page that allows booking online or by chat. Scheduling: Offers real slots by specialist and location, confirms the appointment and asks only for basic administrative data. Preparation: Sends pre-visit instructions (fasting, documents, previous tests, directions) and the administrative form. Reminders: Confirms 48 and 24 hours before, lets patients reschedule with one tap and calls the waiting list when a slot opens. Visit: Leaves an administrative note in the clinic's system. Follow-up: Reminds instructions, runs a short satisfaction survey and proposes the next check-up. Reactivation: Patients who do not return in the recommended time receive a check-up reminder, with their consent.
What does a person always decide?
The agent does not diagnose, interpret symptoms or results, or recommend treatments. If it detects an emergency (for example severe pain, difficulty breathing or bleeding), it tells the person to call the emergency number and alerts a human immediately. Health data is sensitive: it is not requested in the chat. The clinical record lives in the clinic's system, with role-based access. Consent and purpose are collected according to each country's data protection law, and patients can ask not to be contacted again. Capture: Defines specialties, doctors and locations. Scheduling: Reception handles special cases. Preparation: Defines instructions per service.
What is measured to know it works?
Schedule occupancy: Appointments attended over available slots. No-shows: Missed appointments over booked appointments. Recovered slots: Appointments filled from the waiting list. First response time: From the message to the first useful answer. Reactivated patients: Patients who return after the check-up reminder. Cost per new appointment: Acquisition spend divided by new patients seen.
How does a project start in this sector?
With a 30 to 45 minute discovery session at no cost, followed by a 1 to 2 week diagnosis. The first 4 weeks: connect the schedule for one or two specialties, activate WhatsApp scheduling and reminders, and measure no-shows and occupancy before and after.
Start with a diagnosis.
Tell us what you want to improve. We will message you to set up a 30 to 45 minute discovery session at no cost.